Our vehicle sources mainly come from regular used car markets, 4S store trade-ins, and corporate vehicles in China. Every vehicle undergoes a comprehensive 158-point inspection by our professional inspection team before being listed to ensure the vehicle condition is authentic and reliable.
We promise:
- All vehicles have no major accidents, no flooding, no fire damage
- Provide detailed vehicle inspection reports and maintenance history records
- Support third-party inspection agency re-inspection
- Refund available within 7 days if the vehicle doesn't match the description
We ensure the authenticity of vehicle mileage through the following methods:
- Data Record Verification: Check the vehicle's maintenance records, insurance records, and other official documents
- Professional Equipment Inspection: Use professional diagnostic equipment to read the vehicle's ECU mileage data
- Component Wear Analysis: Comprehensive judgment based on the wear degree of brake discs, tires, interior, etc.
- Multiple Review Mechanism: Through three levels of review by inspectors, evaluators, and quality control supervisors
We are responsible for the authenticity of all vehicle mileage and clearly promise no mileage tampering in the contract.
Yes, we provide professional vehicle source customization services. If you don't find a suitable vehicle in our existing listings, you can apply for customization through the following ways:
- Contact our customer service, provide your specific vehicle model, configuration, budget and other information
- Our purchasing team will look for matching vehicle sources within 7-15 working days
- After finding suitable vehicle sources, we will send detailed vehicle information and quotations for your reference
- After confirming the purchase intention, we will complete inspection, logistics and other services according to the normal process
Customization services may require a certain deposit, please consult customer service for details.
The emission standards of vehicles on our platform vary, mainly including China IV, China V, China VI and other emission standards. When you purchase a vehicle, we will provide detailed emission standard information.
Regarding whether it is suitable for use in your country, we suggest you:
- Understand the import vehicle emission standard requirements of your country/region
- Consult local customs or traffic management departments
- Tell us your destination country, our professional team can provide targeted suggestions for you
For some countries, we can provide vehicle emission system upgrade services to make them meet local standards.
Our standard purchase process is as follows:
- Vehicle Selection & Consultation: Browse vehicle sources, consult details (1-3 days)
- Order Confirmation: Confirm purchase intention, sign contract, pay deposit (1 day)
- Vehicle Preparation: Vehicle inspection, cleaning preparation, document processing (3-5 days)
- Final Payment: Pay the balance after confirming the vehicle is correct (1 day)
- Logistics Arrangement: Arrange international logistics transportation (1-3 days)
- Transportation & Delivery: Depending on the destination, sea freight 20-45 days, air freight 7-15 days
- Customs Clearance & Delivery: Assist with customs clearance, complete delivery (3-7 days)
The entire process from order placement to delivery usually takes 30-60 days, depending on your destination and selected logistics method.
Yes, we provide multiple vehicle viewing methods:
- Video Vehicle Viewing: You can make an appointment with our sales consultant to view the vehicle's internal and external conditions in detail through live video
- 360° Panoramic Vehicle Viewing: Our platform provides 360° panoramic display of vehicles, you can view every detail of the vehicle online
- Offline Vehicle Viewing: If you or your agent is in China, welcome to make an appointment to visit our exhibition hall for on-site vehicle viewing
- Third-party Vehicle Viewing: You can also entrust a third-party inspection agency or vehicle inspector for on-site inspection
To ensure you get the best vehicle viewing experience, we recommend making an appointment with our customer service in advance.
For vehicle language setting issues for export, we provide the following solutions:
- Original Multi-language Support: Most modern vehicle dashboards and central control systems support multiple language switching, which we can set according to your needs
- System Upgrade: For vehicles that don't support the target country's language, we can upgrade or replace the multimedia system to support local languages
- Interface Translation: Provide professional interface translation and operation manual
- Remote Guidance: Our technicians can remotely guide you to set the language through video
Language setting services can be completed before vehicle delivery, and the specific cost depends on the vehicle model and required service content.
Our purchase contract includes the following main contents:
- Basic information of both buyer and seller
- Detailed vehicle information (brand, model, VIN code, mileage, configuration, etc.)
- Vehicle price and payment method
- Delivery time and location
- Quality assurance clauses
- Liability for breach of contract
- Dispute resolution method
Before signing the contract, we recommend you pay attention to the following points:
- Carefully check whether the vehicle information is consistent with the actual situation
- Clearly understand the payment process and time nodes
- Confirm the scope and duration of quality assurance
- Understand the return and exchange policy and conditions
- If you have special requirements, ensure they are clearly stated in the contract
Our contracts are in both Chinese and English versions to ensure you fully understand all terms.
We support multiple international payment methods to meet the needs of different customers:
- Bank Wire Transfer: Supports wire transfer services from major banks worldwide
- PayPal: Fast and convenient online payment method
- Western Union: Remittance service suitable for some countries and regions
- Letter of Credit: Large transactions can use letter of credit payment to increase transaction security
- Cryptocurrency: Supports payment with mainstream cryptocurrencies such as Bitcoin, Ethereum, etc.
Different payment methods may have different handling fees and arrival times. We recommend you choose the payment method that best suits you and confirm specific details with our finance department before payment.
Our standard payment process is as follows:
- Deposit Payment: After confirming the order, pay 30% of the total vehicle price as a deposit
- Progress Payment: After the vehicle is prepared and passes the final inspection, pay up to 80% of the total price
- Final Payment: Pay the remaining 20% balance before the vehicle is loaded onto the ship or airplane
Payment Notes:
- All payments should use the account specified in the contract, beware of fraud
- Please indicate the order number when paying for timely confirmation
- International remittance may incur handling fees, please reserve sufficient amount
- For large payments, we recommend using installment payments to reduce risks
- Please provide payment vouchers in time after payment for our follow-up
We support multiple currency payments, and the exchange rate will be calculated according to the bank exchange rate on the day of payment.
Yes, we provide installment payment services for eligible customers. The specific plan is as follows:
- Down Payment Ratio: Usually 40% of the total vehicle price
- Installment Period: 6 months, 12 months, 18 months or 24 months optional
- Interest Rate: According to the installment period and customer qualifications, the annual interest rate is between 3%-8%
- Application Conditions: Need to provide personal or company financial proof, credit records and other materials
- Approval Time: Usually completed within 3-5 working days
Installment payment requires signing an additional loan agreement and may require providing guarantees. For detailed information, please consult our financial consultant.
Exchange rate fluctuation is a common risk in international trade, we provide the following solutions:
- Exchange Rate Lock: After signing the contract, we can lock the current exchange rate for you for a period of time (usually 7-15 days)
- Exchange Rate Adjustment Clause: In large transactions, we can set an exchange rate fluctuation threshold, and only adjust when it exceeds the threshold
- Multi-currency Payment: You can choose to pay in different currencies to flexibly respond to exchange rate changes
- Installment Payment Strategy: It is recommended to split the payment into batches to disperse exchange rate risks
Our finance team will closely monitor exchange rate changes and provide timely advice to you. For important transactions, we can also arrange professional financial consultants to provide personalized exchange rate risk management solutions for you.
We provide multiple international logistics methods to meet different customer needs and budgets:
- Sea Freight Container: The most economical transportation method, suitable for bulk purchases or customers with no time requirements
- Sea Freight Ro-Ro Ship: Suitable for single vehicle or small batch transportation, vehicles can be driven directly onto the ship
- Air Freight: The fastest transportation method, usually deliverable in 7-15 days
- Land Freight: Land transportation services for neighboring countries
Logistics cost calculation factors:
- Transportation method (sea freight/air freight/land freight)
- Destination country/region
- Vehicle size and weight
- Transportation distance
- Insurance and value-added services
We will provide you with detailed logistics plans and cost quotations according to your specific needs.
We provide multiple ways for you to track the transportation status of your cargo at any time:
- Online Tracking System: Log in to our platform, you can check the cargo status in real-time in "My Orders"
- Logistics Tracking Number: We will provide an international logistics tracking number, you can check it on the corresponding logistics company's official website
- Regular Updates: Our customer service team will send you regular transportation progress updates
- Exception Notification: In case of transportation delays or other abnormal situations, we will notify you in time
- Mobile Application: Download our mobile application to receive logistics push notifications at any time
Throughout the transportation process, we will arrange a professional logistics team to follow up to ensure the safe and timely delivery of goods.
The main documents required for customs clearance include:
- Original vehicle invoice
- Purchase contract
- Vehicle registration certificate (green book)
- Vehicle inspection certificate
- Export license
- Bill of Lading (B/L) or Air Waybill (AWB)
- Insurance policy
- Other documents required by the importing country (such as import license, environmental certificate, etc.)
Customs clearance notes:
- Understand the import policies and regulations of the destination country in advance
- Ensure the authenticity and completeness of all documents
- Prepare necessary translation documents (usually in the local official language)
- Reserve sufficient customs clearance time and budget (including customs duties, value-added tax, etc.)
- Consider hiring a local professional customs clearance agent to assist
Our team will provide customs clearance guidance and assist in preparing necessary documents.
We provide comprehensive vehicle transportation insurance services for customers:
- Basic Transportation Insurance: Our standard logistics plan already includes basic transportation insurance to cover natural disasters and accidents during transportation
- Full Insurance Coverage: Provide more comprehensive insurance coverage, including theft, malicious damage, etc.
- Insurance Amount Selection: You can choose to insure according to the actual value or agreed value of the vehicle
- Insurance Process:
- Select the insurance type when confirming the logistics plan
- Provide vehicle details and value proof
- Sign insurance agreement and pay premium
- We will provide you with formal insurance documents
Insurance costs are usually 1%-3% of the vehicle value, depending on the transportation route, insurance type and vehicle value.
We provide comprehensive after-sales service guarantee:
- Basic Warranty: All vehicles provide a basic warranty of 3 months or 5000 kilometers (whichever comes first)
- Extended Warranty: Optional 6-month, 12-month or 24-month extended warranty services
- Warranty Scope: Engine, transmission, chassis and other core components
- Global Warranty: We cooperate with multiple repair service providers worldwide to provide nearby repair services
- 24/7 Technical Support: Provide round-the-clock technical consultation and fault diagnosis services
Extended warranty services require additional payment, and the specific price depends on the vehicle model, vehicle age and warranty period. Our customer service team can provide you with detailed warranty plans and prices.
The process for applying for repairs or replacement parts is as follows:
- Fault Report: Please contact our after-sales service team immediately after finding a vehicle fault
- Fault Diagnosis: Our technicians will guide you through preliminary diagnosis remotely, or arrange a local cooperative repair shop for inspection
- Repair Application: Submit repair application form and fault diagnosis report
- Review & Confirmation: We will review your application within 24-48 hours and confirm whether it is within the warranty scope
- Repair Arrangement:
- Within warranty scope: We will arrange free repair or replacement parts
- Outside warranty scope: We will provide repair plan and cost quotation, and carry out repairs after your confirmation
For emergency situations, we provide a quick response service to ensure your problem is resolved in a timely manner.
To ensure your vehicle remains in good condition, we recommend paying attention to the following maintenance matters:
- Regular Maintenance: According to the recommendations in the vehicle manual, regularly perform basic maintenance such as oil changes and filter replacements
- Maintenance Records: Keep all maintenance records, which are important for vehicle value preservation and warranty applications
- Use Original Parts: Try to use original or certified parts for repairs and replacements
- Seasonal Inspection: According to seasonal changes, check tire pressure, coolant, battery, etc.
- Professional Maintenance: Choose a professional repair shop for maintenance to avoid damage caused by improper operation
We can provide you with vehicle maintenance manuals and information on local authorized repair shops. For VIP customers, we also provide regular maintenance reminder services.
If you encounter vehicle quality problems, please follow the following process:
- Timely Contact: Please contact our customer service team immediately after finding the problem
- Problem Evaluation: We will arrange professional technicians to evaluate and diagnose the problem
- Solution: According to the severity of the problem, we will provide one of the following solutions:
- Free repair or replacement parts
- Partial refund or compensation
- Vehicle return or exchange (under specific conditions)
Return and exchange policy:
- Within 7 days from the date of delivery, if the vehicle is found to have major quality problems (such as engine failure, frame deformation, etc.) and the problem belongs to our responsibility scope, we support vehicle return or exchange
- After 7 days, we will provide repair services according to the warranty terms
- Return and exchange requires providing relevant certification materials and undergoing our professional evaluation
We are committed to providing customers with high-quality products and services. If you are not satisfied with the vehicle, please feel free to contact us and we will try our best to solve the problem for you.